My bank should never allowed this being that it was well over the time allowed but that is a whole different issue. Cheaptickets produced some form I never saw or received to the bank as proof I knew about the reservations causing the bank to charge back. I was just given the run around and lied to. I have never had such a horrible experience. Even so that was a day or two before my trip proof they charged me in full for something they never provided. I did a email search and the only cheaptickets info I received was on the 14th of September but I'm positive that was not even there prior to my contacting them that Friday the 15 of October when I noticed the charge back. I continued to try and get my money refunded to no avail. I explained what happened again was put on hold only to be told that they contacted the hotel and rental car companies and that they refused to refund? However if cheaptickets charged me why would they call a hotel and car rental company to approve a refund for a stay I never knew about so never used? Monday I go to bank, get print outs and contact them again only this time I'm told they see the charges. This was on a Friday the 15th of October 45 days after I notified the bank. First time I spoke with them I'm told no charges current or past exist that they can't help me unless I can prove I was charged. I contacted cheaptickets only to get the run around. How this isn't illegal or open to litigation is beyond me. I intend to stay on hold for as long as I need to to get a response or to document how disrespectfully this company is treating its clientele. I am beginning to feel like I was just put on hold and will be left there indefinitely until I just get frustrated and hang up. I am still on the phone, and on hold, and have been for nearly 30 minutes as of the time of this writing. When I told her I felt like I was being swindled, she ignored that and said she was going to find the next available agent for me to speak to to resolve it. When I told her I wanted to speak to someone else, she told me I had to wait and listen to the UA policy before she could transfer me to someone else. After very clearly stating that is absolutely NOT the intent of my call, that my intent was in fact, to complete the flight booking with the voucher they applied to the account, she ignored what I said and started quoting United Airlines refund policy to me, almost like she didn't hear me. It was the most bizarre thing I've ever encountered in a customer service setting. The agent was trying to TRICK me into saying I didn't WANT the flight after leaving me on hold for a long period of time. The agent then tried to make it seem like I was calling to "cancel my previous flight", which was obviously done the prior year in what felt like an odd attempt to preen for the phone recording or get me to say out loud that that was ultimately my purpose. Worst experience ever!!Īs of the time of this writing, it is 5/10/22 and I am trying to book a flight with them for the 14th of June and after getting my flight info, setting it up, confirming departure/arrival times for both sets of flights, I was put on hold for almost 30 mins before being told that my voucher is no good and they cannot honor it. HAHAHA right because if I did that and it wasn't possible the ticket would be an insane amount of money. Then they told me to wait till 48-72 hours before the flight and the airline would be able to switch it. So he hung up and again I had to call again and get a different explanation how they can fix it. One time on the phone the guy said he fixed it, don't worry about it, which was ridiculous because if it were that easy then why didn't they do it before and I never received a confirmation email. None of the employees there actually know what they are talking about. Eventually I had to buy new tickets from Alaska airlines because cheap tickets said it was impossible to fix my last name!! Took a very big loss and so upset that they weren't able to fix my name. I had reserved and paid for 2 round trip tickets to cancun, which I misspelled my last name on the ticket, Cheap Tickets gave me the runaround for weeks telling me to call the airline it was booked through.
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